Our Privacy Policy

Last update 24/5/2018
Policy Intention
This sets out how Connect Hearing Ltd., handle & hold data collected in the use of enquiries in person, by phone, email or through an online submission through our website.  For browsing our website please refer to our cookie policy.
Connect Hearing is committed to protecting the data collected & the data will only be used by the terms laid out in this policy statement.
This privacy statement is a living document & may change through time.  In the event of any change, the policy statement will be available on our website
Supply of Personal Information
The information we may ask you for may include name, date of birth, address, phone no., Eircode & email address. On our website we may also ask for details during an enquiry submission or while you are buying any products.  All of this information is given & held with your consent & may be rescinded by you at any time.
No data is held on our website server, once the information has been passed to us, it is immediately removed from the server and or anonymised in the case of transactional data.  All personal data is held in physical storage locations that are technically GDPR compliant.
Connect Hearing will only be using your data in relation to processing orders or providing information pertinent to your hearing health.   The retention period of your data will only be as long as is deemed necessary in the looking after of your hearing health.  Guidelines for keeping these records are guided by the Hcpc.
Third Parties
Connect Hearing will not pass on your details to any third parties without your prior consent.   Third parties would primarily be your doctor or ENT Consultant.  You can amend or ask to remove your details at any stage.  Archived and deleted details are subject to Hcpc retention regulations.
Marketing
Connect Hearing may wish to send you information by email, post or voice call on regular check-ups, or other regular appointments.  Some messages may be product related information or advancements.   You may ask for these to cease by contacting us at info@connecthearing.ie , stating your name & address.
We are committed to securing all our data by taking physical, procedural & digital security measures.
Contacting Us;
 If you have any questions or concerns regarding our privacy policy statement please contact at info@connecthearing.ie

Your personal data will be held and processed in accordance with the requirements and obligations of  Data Protection regulations. Connect does not provide information to third parties for marketing purposes.

If you would like to see your records, requests should be made in writing to Connect Hearing.

The following Privacy Policy governs the online information collection practices of Connect. Specifically, it outlines the types of information that we gather about you while you are using the Connect Hearing Website (the “Site”), and the ways in which we use this information. This Privacy Policy does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).

Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy. Because the Web is an evolving medium, we may need to change our Privacy Policy at some point in the future, in which case we’ll post the changes to this Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Privacy Policy as modified.

Connect strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party unless the business is sold or dissolved to maintain good customer care.

How we Gather Information From Users

Like most Web sites, our site also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology and tracking pixels, to recognize you and hold information from your visit or from your visit to a third party site. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.

How we Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use Cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

What we do with the Information we Collect?

Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we required comply by law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

We may use Personally Identifiable Information collected on the site to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by the site and other topics we think you might find of interest.

Personally Identifiable Information collected by us may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated Sites, Linked Sites and Advertisements

Connect expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on our site pages, certain content that is actually created or hosted by a third party. Also, through the site, you may be introduced to, or be able to access, information, surveys, Web sites, features, contests or sweepstakes offered by other parties. Connect is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. Connect does not control the use of this technology by third parties or the resulting information, and are not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Connect and this policy.

Last update 05/12/24